The steps on this page addresses all known on-device technical issues with the Fourth eClock app.

<aside> ⚠️ The config of eClock is managed by HR. The app and service is supported by Fourth. Your IT support partner is only responsible for ensuring that the tablet hardware is functional & it has an active internet connection - TLC/BMc do not support the app.

</aside>

Problem description

Sometimes Fourth’s eClock app is known to freeze, or not to load properly.

Has eClock frozen or not loaded properly?

You’ll know if eClock has frozen:

• If you cannot interact with the eClock app in any way (say to select a staff member, to tap a button or to scroll a list)
• But you can interact with the tablet OS itself (say by swiping down from the top to bring down the notifications, or swiping up from the bottom to bring up the navigation buttons)

You’ll know if eClock hasn’t loaded properly if:

• You can see the eClock blue bar and grey background, but no other elements or
• You can see a blue or grey background but no other elements

Both of these problems can be resolved in seconds by site operators, by closing the eClock app.

How to resolve this issue - close eClock

You do this in the same way you would on any Android device - once you are familiar with this process, you can execute it in under 5 seconds:

1. Show the navigation buttons To show the navigation buttons on an Android device running a full-screen app like eClock, swipe up once from the bottom of the screen - the navigation bar shows revealing the Recent Apps, Home and Back buttons

2. Tap the Recent Apps button The tablet goes into Recent Apps view, showing you the recently open apps (which in your case, will only be eClock).

   

3. Close the eClock app Swiping up on any open app whilst in Recent Apps view, closes that app. Alternatively, you can tap the Close all button to close all running apps - which will accomplish the same goal in your case.

   

The tablet will automatically re-launch the eClock app for you, after you close it*

Known issues

Fourth eClock is known to have two main issues, both of which are resolved by the steps on this page:

1. eClock has been known to freeze on occasion. It’s not the tablet that freezes (there have been no confirmed cases of frozen tablets) - it’s the eClock app that freezes.
2. *eClock is known to sometimes not fully load properly when launched by kiosk mode. This can even occur when following the above steps. If this occurs, repeat the above steps until eClock functions as expected.